We’re so convinced you’ll be excited to have us at your event, but we know sometimes plans can change so we have a refund policy in place to return your deposit should you need to cancel. In order to ensure our DJs and Entertainers are available for your event in advance, we need to secure them as soon as possible – often weeks in advance as they can book out during busy seasons. We know how important it is to plan ahead so we’re willing to offer a refund of the deposit portion of the cost, up to 21 days from the date of the event – that is, 3 weeks before the booked event date commences – if you cannot keep your booking date. After this period, any monies paid toward the total cost of your event will be refunded minus the 25% booking deposit (required to secure your DJ). Please keep in mind that even though we offer a full money back guarantee on the deposit before 21 days from the event, contacting us regarding cancellation after this date will result in a loss of the deposit so please let us know prior to the cut off time frame. It is up to the discretion of the booked DJ to reschedule the date, if the request to cancel or reschedule is made after the 21 day cut off period. We will issue a full refund only if the request is received in writing before the cut off date and no alternate rescheduling options are available. Please contact us if you have any questions as we’re happy to help and ensure your experience with us is a favorable and enjoyable one.
Additional services
Please note that any additional services, custom work or technical support are non-refundable as our time cannot be recovered.
Contacting us
If you would like to contact us concerning any matter relating to this Refund Policy, you may do so via the contact form or send an email to admin@famousentertainment.com.au
This document was last updated on December 2, 2019